Please check our list of frequently asked questions below to see if your query can be answered without you having to email us. If not, you can email us using the link at the bottom of the page.

Frequently Asked Questions

I have not received my order

Most products are usually delivered in 3-5 working days. Occasionally due to postal delays they can take longer. We have to allow up to 14 days before we are able to start tracing lost parcels, unfortunately we cannot do anything for you until this time has expired. Please contact us if you do not receive your item(s) within this period so we can help to retrieve your goods. We apologise for any delay.

I have ordered the wrong title

If the cancel option is no longer on your account the title will be processed and posted within the next 24 hours. Please return the goods unopened to the address below. Once we receive the item we will be able to refund your card.

I have received duplicates in my order

Please return the duplicated item unopened to the address below via recorded delivery. As soon as we receive the item we will refund your card. We apologise for the inconvenience, if you have any problems please do not hesitate to contact us.

My goods are faulty or have been damaged in transit

Please return the item to the address below via recorded delivery including the invoice and a small note explaining the reason of return. FAULTY GOODS HAVE TO BE RETURNED WITHIN 14 DAYS. As soon as we receive the item and it has been tested we will either refund your card or send a replacement disc. We apologise for the inconvenience, if you have any problems please do not hesitate to contact us.

When is a title released?

If the title is not listed on the site then we do not have any information regarding it. We add titles to the site as soon as we receive information from the distributors.